Privacy Policy
Privacy Policy
Last modified on 01 April, 2025
Introduction
CityTasker (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data across Canada, the United States, and the European Union, in accordance with applicable privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA), the EU General Data Protection Regulation (GDPR), and relevant U.S. federal and state regulations (including California Consumer Privacy Act (CCPA) where applicable).
1. Information We Collect
- Name, email address, and phone number
- Location and service preferences
- Service provider profile information and reviews
- Payment details (handled via secure third-party processors)
- Device and browser data (e.g., IP address, operating system)
- Customer support messages
2. How We Collect It
- Account registration and profile creation
- Contact forms or support interactions
- Cookies and other tracking technologies
- Third-party integrations (e.g., payment processors)
3. Legal Basis for Processing Your Information
We process your information based on the following legal grounds:
- EU (GDPR): Consent, Contract, Legal Obligation, Legitimate Interest
- Canada: Express or implied consent under PIPEDA
- USA: Consent; CCPA rights where applicable (e.g., CA residents)
We use your information to:
- Facilitate service listings and bookings
- Operate, improve, and personalize the platform
- Process payments and verify identity
- Provide customer support
- Comply with applicable legal requirements
- Send transactional and promotional communications (where permitted)
4. Data Sharing and Disclosure
- Payment processors, analytics tools, hosting providers
- Other users (only relevant service-related information)
- Government authorities if required by law
- Our internal staff or affiliates to manage service delivery
We do not sell your personal data to third parties.
5. International Data Transfers
If you are located in the EU, your data may be transferred to and processed in countries such as Canada or the United States. We implement safeguards including:
- Standard Contractual Clauses (SCCs) for EU users
- Processing only with trusted vendors under adequate security measures
By using our services, you consent to the transfer of your personal data to jurisdictions outside your country.
6. Your Privacy Rights
EU (GDPR): Access, Rectification, Erasure, Portability, Restriction, Objection, Complaint
Canada: Access, Correction, Withdrawal of Consent
USA: Access, Deletion, “Do Not Sell My Info” (for California residents)
To exercise any of your rights, contact us at: adamin@citytasker.com
7. Data Retention
We retain your data:
- As long as your account is active
- As required for legal, accounting, or security purposes
- Until you request deletion (unless restricted by law)
8. Cookies and Tracking Technologies
We use cookies for:
- Session management and login
- Analytics and performance optimization
- Personalization and targeted advertising (only with consent where required)
You can manage your cookie preferences through your browser settings or consent banners (required in the EU).
9. Security Measures
We use reasonable and appropriate security practices to safeguard your personal data, including encryption, access control, and secure storage. However, no online service is 100% secure.
10. Children’s Privacy
Our services are not intended for persons under 18 (or the applicable minimum age in your region). We do not knowingly collect data from minors.
11. Changes to This Policy
CityTasker.com has the discretion to update this privacy policy and terms and conditions from time to time. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter.
Your continued use of the Website following the posting of revised terms means that you accept and agree to the changes. We encourage the Users to frequently check this page for any changes to stay informed about Our Privacy Policy.
12. Contact Us
For questions or privacy-related requests, contact:
CityTasker Privacy Officer
Email: admin@citytasker.com
Address: #250 - 997 Seymour St. Vancouver, BC, Canada, V6B 3M1