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Nikolai Volkov

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Nikolai Volkov
Nikolai Volkov
$ 24
Profile Description
Hello from Ottawa! I’m Nikolai, and I turn frustrating computer moments into easy wins.
A local desktop support guy looking for some part time work in the evenings in my community.
At my last job I did this.
  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat
  • Provide customer assistance and technical troubleshooting
  • Document customer interactions
  • Run diagnostics to resolve customer-reported issues
  • Escalate issues as required
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved
  • Creating/editing documentation to ensure knowledge base is kept up to date
Contact me so that we can discus what I can do for you.
Common
Name or Company
Nikolai Volkov
Nationality
Russia
Language
  • English
Work Experience
More then 10 Years
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Location
Country
Canada
State/Province
Ontario
City
Ottawa
ZIP code
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Close-by Address
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